Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about a Canadian online casino we haven't covered yet? This page explains the best way to reach the Online Casino team and what you can expect once you do.
What we can help with
We cover a lot of ground on trexcentre.ca — new casino launches, bonus terms, payment methods, licensing questions and more. Before reaching out, it's worth checking whether your question is already answered elsewhere on the site:
- Questions about safe, responsible play or setting limits — see our Responsible Gambling page
- Questions about how the site operates, how we're funded, or who's behind the reviews — see About Us
- Questions about site rules, disclaimers or how content on trexcentre.ca may be used — see our Terms and Conditions
If your question isn't covered by any of those, or you'd rather speak to us directly, get in touch using the details on this page.
When to contact us
Here are the most common reasons readers reach out, and what to include so we can help faster:
- A bonus offer looks out of date. Casino promotions on this page — including offers from brands like Cashed, SlotsGem or Betninja — change regularly. If a welcome bonus, free spins count or wagering term no longer matches what an operator is advertising, let us know the casino name and what you saw on their site so we can verify and correct it.
- You think a rating or review is wrong. Our editorial ratings reflect our own research at the time of writing. If your experience with a listed operator was different, tell us the specifics — we can't act on vague complaints, but we take detailed feedback seriously.
- You represent a Canadian online casino. If you're an operator or affiliate manager with a query about how a listing is presented, use the contact details on this page rather than commenting on individual reviews.
- You've found a broken link or technical issue. Tell us the page and what went wrong so we can fix it quickly.
- General feedback on the site. We're always refining how we compare and rank Canadian online casinos, and reader input genuinely shapes that.
What we can't do
It's worth being upfront about the limits of what a review site can help with. Online Casino is an independent comparison resource — we are not a casino, we don't hold player funds, and we can't process deposits, withdrawals or account issues on behalf of any operator listed on this site. If you have a dispute with a specific casino brand — a delayed withdrawal, a bonus that wasn't honoured, or a closed account — that has to go through the operator's own customer support team first, and their licensing regulator if it remains unresolved. We can note a pattern of complaints in our research, but we can't intervene in individual cases.
Similarly, if you're dealing with concerns about your own gambling habits, our Responsible Gambling page is a better starting point than a general contact form — it points to support options built for exactly that.
How quickly we respond
We aim to read and reply to every message, but as a small editorial team we don't offer guaranteed response times or live support. Straightforward corrections and factual queries are usually the quickest to resolve. More detailed feedback — for example, a request to review the accuracy of a full casino profile — may take a little longer, since we check it against our own research before responding.
A note on independence
Online Casino may earn a commission when readers click through to a listed casino and sign up, which is how independent comparison sites like this one are typically funded. That relationship never decides which operators appear on the page or how they're rated, and it has no bearing on how we handle contact from readers, whether the message is a compliment, a correction or a complaint.